The answer is simple. You are looking for a valuable business partner who can provide assessments and certifications, and DQS Inc. is looking for partners that want to achieve more from their management systems.

DQS provides our clients with a multi-faceted support program:

Training

  • A Sales Manager for private training or the course catalog for public training is often your first contact with DQS. They will help you determine the right courses for your needs and get you started on your learning journey.
  • Once you select DQS as your training provider, the primary contact is the Coordinator. The Academy Coordinator is responsible for most administrative activities and can assist with questions regarding scheduling, billing, and issuance of certificates.
  • The Instructor can assist with technical questions as they relate to the standard. Our trainers cannot provide consultation but may provide typical examples to help you become more familiar with the standards.
  • When new standards are released or current standards are revised, DQS works to provide relevant training opportunities as soon as possible.

Auditing

  • A Sales Manager is often your first contact with DQS. They can help guide you through the certification process steps.
  • Once you select DQS as your certification body (CB), the primary contact is the Customer Service Professional (CSP). The dedicated CSP is responsible for most administrative activities and can assist with questions regarding data management, scheduling, billing, and issuance of certificates.
  • The Lead Auditor can assist with technical questions as they relate to the standard. Our auditors cannot provide consultation but may provide typical examples to help you become more familiar with the standards.
  • When new standards are released or current standards are revised, DQS offers informational sessions, white papers, and webinars.

DQS is one of the most trusted certification bodies in the world.

DQS Inc. opened in 2008 as the result of a merger between the management systems businesses of two global certification bodies, Underwriters Laboratories (UL) and DQS Holding (Germany’s first management systems certification body). Through the merger, DQS became one of the largest global CB’s that focuses solely on management systems assessments. With customers in 130 countries, we serve a wide spectrum of industry sectors, including automotive, electrical and electronics, textiles, the metal and chemicals industries, services, food, health care, aviation and aerospace industries, information and communications technology industries, as well as the government/ public sector. Currently, we are able to provide global resources and highly skilled, local auditors. We have more than 2,500 auditors with the knowledge and expertise to help you achieve your business objectives.

The True Audit Experience

Our core belief is to provide an accurate view of the management system performance that can be trusted by our clients, Regardless of the company size, the industry, or the scope of work, we focus on our customer’s business goals, building the belief that we can work together to achieve the best management systems performance. This holistic approach generates excellent service for our customers. Our customers say they appreciate that our audits are tough but fair and that our certificates are earned.

Remote Audits

DQS has conducted thousands of safe and effective virtual audits.

Between reduced social contact, compliance with visitor restrictions and state travel orders, accommodation of maintaining valid certifications even when work-from-home organization guidelines are in place, zero travel costs and restrictions, and a greatly reduced global footprint, the benefits are numerous. The remote model allows attendees to be interviewed from anywhere for more flexibility in planning for all parties. Industry and standard experts from around the world can more easily participate in virtual audits, as travel is no longer a barrier.

Many of the standard rules allow up to 100% remote audits, but there are some exceptions. If you are unsure about having remote audits, please discuss your concerns with us. Before proceeding, we will review the technology available for use during the audit and any process/ system risks (in regards to a remote audit) to determine the extent to which it is possible.

Valued customer survey reviews

After each assessment and training course, DQS actively seeks our client’s feedback to improve our services, training, and auditing approach. DQS continues to enjoy a high satisfaction rate. We not only encourage our clients to explore the value of customer feedback surveys, but we also apply the same philosophy to our own business.